About your Council

Find It!

You can find the following information on your property using our property search here.

Council Tax Band
Business Rates
Refuse Collection
Garden Waste Collection
Electoral Details
Councillor Information
Places of interest near the property
Nearest Doctors, Hospital, Dentist or Pharmacy
Listed Buildings and Planning Applications

Communications

How we communicate with residents is really important to us.

This is why we have a small communications team working on:

Media relations.
Produce and edit products - like the ones below.
Help teams write in plain English.
Design products and advise on marketing methods.
Develop and maintain the website.

Read the latest Wychavon Residents Magazine

For more information about our communications contact:

Telephone: 01386 565102 between 9am - 5pm, Monday - Friday
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

Wychavon District Council are responsible for the hiring out of Council facilities within the district, with exception of the Leisure Centres which are looked after by Wychavon Leisure Community Association Ltd.

Find Community Contact Centre information for Evesham, Pershore and Droitwich

Leisure Centres in Evesham, Pershore & Droitwich Spa

The hiring out of sports halls are the responsibility of Wychavon Leisure Community Association Limited.

Parks, Gardens and Open Spaces in Evesham, Pershore & Droitwich Spa

View our parks and open spaces pages.

These are the responsibility of Client Services:

Email: This email address is being protected from spambots. You need JavaScript enabled to view it.
Phone: 01386 565018 (Monday - Friday, 9am - 5pm)

Property Services Team

Our in-house Property Services Team is responsible for the comprehensive management of the Council's property portfolio.

This includes:

Strategic property advice to service directorates on all property matters, supporting front-line service needs
Designing and maintaining buildings to meet service requirements
Land and property acquisitions and disposals
Land valuations
Lease/licence lettings for all Council-owned properties, including industrial, retail, agricultural, civic centre, community contact centres, leisure centres, Pershore hospital and all general land ownership issues and
All property related Health and Safety matters, including electrical, gas, asbestos, legionella and access for the disabled

Our Property & Land Terrier holds further information on the land and property we own.

Contact details:

Please send all email enquiries to go to This email address is being protected from spambots. You need JavaScript enabled to view it.

Janette Becket
Head of Property and Development
Telephone: 01386 565242

Kellie Hobbs
Building and Safety Manager
Telephone: 01386 565493

Dana Coulson
Administration/Finance Supervisor
Telephone: 01386 565406

Abbie Wallis
Property Administration Officer
Telephone: 01386 565591

Amanda Galvin
Property manager
Telephone: 01386 565111

Issa Hudson Brown
Graduate Building Surveyor
Telephone: 01386 565205

Steve Jones
Caretaker
Telephone: 01386 565850

Mark Vincent
Principle Surveyor
Telephone: 01386 565333

Or call in person at the Civic Centre - it would help us if you make an appointment.

Housing and Garages

We transferred our houses and garages in 1994.

Housing associations operating in this district are:

View Rooftop Housing information on Rooftop Housing Group Website (formerly Evesham & Pershore Housing Association)
Sanctuary Housing website (Housing Association)
West Mercia Housing Group website (for Worcestershire)

Allotments

We don't maintain allotments. Sites within the district are managed by the town councils and the local Parish Councils and you can contact them as follows:

Droitwich Town Council
Telephone: 01905 774258
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

Pershore Town Council
Telephone: 01386 561561
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

Evesham Town Council
Telephone: 01386 765710
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

In Evesham, allotments are also available through:
Gusterson Palmer Estate Agents,
7 Merstow Green,
Evesham,
Worcs WR11 4BD
Telephone: 01386 761241

For those managed by the Parish Councils, please contact the appropriate parish clerk. View Parish Council list

Land for development?

When a site becomes available for development, it will be advertised on this website or you can contact us for an update.

Can you tell me whether the land next to my house is owned by Wychavon District Council?

Yes, provided the precise location of the land can be accurately described.

What if I want to know who owns private property?

You should contact the Land Registry via the Land Registry website or telephone 02476 860860 to obtain the relevant enquiry form. Please note that the Land Registry won't be able to help if the land concerned is not registered. If this is the case, you may wish to make enquiries locally with neighbours, your parish council or Wychavon Property Services.

Further Information

Complaints, Compliments and Suggestions

We want to hear from you if:

There are delays receiving a service or responding to a service request.
The service you received was not as you expected.
You were treated in an unprofessional way.

Will you deal with all complaints?

Some things cannot be dealt with through the complaints process. For example:

A request for a service i.e missed bins (unless there has been a repeated service failure).
The conduct of a councillor. These will be forwarded to our Monitoring Officer.
Where a crime may have happened. These should be directed to the police.
When the issue is the responsibility of another organisation.
Disagreements over policy decisions or those of the Government.
Where there is a separate appeals process such as is the case with planning or parking fines.
Complaints which are more than 12 months old.

How do I complain?

Complaints can be made 24/7 by filling in the Wychavon online complaints form to make sure we resolve your complaint as fast as possible. You can also email This email address is being protected from spambots. You need JavaScript enabled to view it. or visit one of our Community Contact Centres in Pershore, Evesham or Droitwich.

We will need the following information:

Your name, address and contact details
What you are complaining about
When it happened or when it should have happened
Why and how you think we should have done things differently
What you think we should do to put things right

All complaints will be treated as confidential and personal information will not be revealed to anyone outside of Wychavon District Council without your permission. We cannot deal with anonymous complaints but you can also ask someone else to make the complaint for you such as your local district councillor or your MP.

Read our whistleblowing policy on the council constitution page.

What happens when I complain?

Your complaint will be acknowledged within two working days.

A full investigation will take place by the service involved and we will respond within 12 working days.

We will then provide an explanation and, if required, an apology and details of what we will do to put the situation right.

If you are not happy with the response you can ask for it to be investigated by a senior manager from another department who will send you their findings within 15 working days. In some cases investigations can take longer, but you will be informed if that is the case.

What if I'm still not satisfied?

If you are still not happy you have the right to take your complaint to the Local Government and Social Care Ombudsman to investigate by writing to:

Local Government and Social Care
Ombudsman
PO Box 4771
Coventry
CV4 0EH

You can also visit the local government ombudsmen website(opens in a new window) or call 0300 061 0614 or text ‘call back’ on 0762 480 3014 (Monday–Friday, 8.30am–5pm).

Unreasonable complaints

Unreasonable, vexatious or persistent complaints will be dealt with in line with our Unreasonable Complaints Procedure, available on request.

Compliments and other suggestions

If you have very good service we would also like to hear about it. A compliment can be about a service, a department or a staff member. Compliments are given to the service or member of staff concerned and reported to senior management and councillors.

You can use the Wychavon online compliments form(opens in a new window) or email This email address is being protected from spambots. You need JavaScript enabled to view it. or call 01386 565420, or visit one of our Community Contact Centres in Pershore, Evesham or Droitwich.

Complaints against councillors

If you want to complain about the conduct of a Member of Wychavon District Council or a Member of one of our Parish Councils or Town Councils, please read the documents accessed on the Member Conduct Committee page and submit the complaint using the online form.

Complaints about Worcestershire Regulatory Services

Our licensing and some other regulatory functions, for example pollution control, are provided by Worcester Regulatory Services. If you have a complaint about a function relation to Worcestershire Regulatory Services then please email This email address is being protected from spambots. You need JavaScript enabled to view it. or call 01527 881288.

Please see the pdf Worcestershire Regulatory Services complaints procedure (112 KB) for more information.